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Customer is Wrong, but keeps complaining!
What would you do if your Customer was wrong, but could not stop complaining? What actions do you think would be applicable in this kind…
The promise you’ve made cannot be kept.
What would you do if you made a promise, counting on the resources available, as per the normal process, but for whatever reason, beyond your…
THE INTERN
This movie tells the story of the 70-year-old Ben Whittaker (Robert De Niro), a widower who is tired of being retired. Trying to get back…
Top 10 (actually 30) Highlights – Chat with the Xperts #6 – Omar Ghanem
Leading an organization is not something trivial. Leading to deliver great business results and Great Customer Experiences is even more difficult, but Leading to Create…
#5 Unrealistic Expectations
Customers are very creative when it comes to creating Expectations. If you give them reasons to believe something you cannot deliver, you are in trouble.…
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