WHAT WOULD YOU DO ?

Customer is Wrong, but keeps complaining!

What would you do if your Customer was wrong, but could not stop complaining? What actions do you think would be applicable in this kind

WHAT WOULD YOU DO ?

The promise you’ve made cannot be kept.

What would you do if you made a promise, counting on the resources available, as per the normal process, but for whatever reason, beyond your

WHAT WOULD YOU DO ?

Your people made a mistake and there is a latent problem in your Customer’s car.

Coming Up

WHAT WOULD YOU DO ?

The product advertised is out of stock.

Coming Up

WHAT WOULD YOU DO ?

Unrealistic Expectations

Coming Up

WHAT WOULD YOU DO ?

What your Customer is saying sounds crazy, but he/she is sure about it.

Coming Up

A Platform for the Development of Customer Experience Professionals and Curious People that want to learn how to Positively Impact other People’s Lives.

WHAT WOULD YOU DO ?

Customer is Wrong, but keeps complaining!

The promise you’ve made cannot be kept.

Your people made a mistake and there is a latent problem in your Customer’s car.

The product advertised is out of stock.

Unrealistic Expectations

What your Customer is saying sounds crazy, but he/she is sure about it.

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