CX KILLERS

Customers should never follow up for solutions. You should do your best always to have an answer. If you don’t have it, go find and

Speed is the name of the game. Younger Customers do not want to wait. They need fast responses, just like the “like” on the Apps

Worse than waiting for too long is not knowing for how long you will have to wait. Customers tolerate better situations they can control.

Nothing is more frustrating than having to explain again what you just said to the agent on the phone. One must pay attention to what

Promises are meant to be kept and fulfilled. If you cannot fulfill, then call the Customer, explain and negotiate another solution. Keeping promises with cCustomers

Customers are very creative when it comes to creating Expectations. If you give them reasons to believe something you cannot deliver, you are in trouble.