CX DRIVERS
Courtesy
CX Driver: Courtesy in Customer Service Do you feel more appreciated when someone say “hello” and welcome you when you walk in a retail store?
CX DRIVERS
CX DRIVERS
Convenience / Make it Simple
How Convenience Can Improve Experience of Your Customer? Do you know 80% of American consumers state that convenience is one of the most important factors
CX DRIVERS
Continuity / No Interruption
Great Customer Experiences require Continuity. The Customer cannot provide his/her identification 5 times to get what he/she needs. Imagine that: you call the Customer Care
CX DRIVERS
Technology Working Well
Displaying Technology looks great for your business. It shows that you are modern and up to date with the new trends, until it doesn’t work.