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By Efrat Vulfsons. Since the Covid-19 pandemic, brands need to look for better ways to improve customer experience. As this crisis forces most individuals to

It is easy to visualize the differences between the older consumers (small online footprint) and the younger consumers (much larger online footprint). The older consumers

A number of trends that were already out there were catalyzed by the Pandemic. The social distancing and the lockdowns forced a number of businesses,

One of the definitions of Customer Experience is “Everything your Customers go through while interacting with your Brand, Products and Services. Are those interfaces that

A tecnologia que capacita os agentes para permitir a entrega da Grande Experiência do Cliente é um tópico recorrente, mas ainda assim um tópico incrível

  Chat with the Xperts #2 “Clientes felizes trazem lucros” Gisele Paula Em 3 de setembro tivemos o segundo episódio da série de webinars“Chat with

Agentes de capacitação de tecnologia para permitir a entrega de uma ótima experiência do cliente é um tópico recorrente, mas ainda assim incrível para discussão.

Hi Sergio, Tell us about yourself and your background and how you got to the CX space: I am the son of a Portuguese immigrant,

By Efrat Vulfsons. As eCommerce continues to prove itself as one of today’s most lucrative marketing channels, companies should ensure that they’re prepared to double

Mais do que Lucro, a Experiência do Cliente cria ótimos relacionamentos. Este conceito é muito básico, mas nem todo mundo o entende em sua totalidade.

Plano de Contingência – Também conhecido como Plano B, esse conceito é fundamental para garantir a entrega contínua da Ótima Experiência do Cliente. Já sabia

I am a moderate procrastinator! I do not like to tackle an activity immediately after I get it. If I am given time, I will

Chat with the Xperts #2 “Happy Customers bring Profits” Gisele Paula On September 3rd. we had the second episode of the series of webinars “Chat

In Customer Experience the power to get things done is fundamental for the employee to have a chance to deliver something aligned with the Customers’

Technology empowering agents to enable the delivery of Great Customer Experience is a recurrent, but still an amazing topic for discussion. Normally I would highlight

No alt text provided for this image More than Profit, Customer Experience creates Great Relationships. This concept is very basic, but not everyone understands it

#No alt text provided for this image Contingency Plan – Also known as Plan B, this concept is fundamental to guarantee a continuous delivery of

Leading an organization is not something trivial. Leading to deliver great business results and Great Customer Experiences is even more difficult, but Leading to Create

Technology empowering agents to enable the delivery of Great Customer Experience is a recurrent, but still an amazing topic for discussion. This is exactly how

4a Edição Revista Growth Strategy Completa Experiência do Cliente (CX) – A Nova Fronteira Por SERGIO FRIAS Presidente & CEO – CX Hub, Provedora de